Kelly was a step ahead across the programmes, intuitively identifying risk and quickly outlining solutions, ensuring that even if we did hit bumps in the road there were always clear options available to keep the programme moving.
At Kivo, we use evidence, expertise and empathy to give individuals and organisations the confidence and means to overcome complexity, evolve and expand their impact.
Too often, we’re held back by outdated systems, structures and practices which stop us from driving real change. At Kivo, our vision is for more organisations and individuals to overcome their barriers and unlock greater social impact as a result.
Kelly Southcott, Founder, Kivo
About Us
Kivo was originally founded to help bring people and organisations closer together, so that they can deliver sustainable change in an increasingly digital world.
Over the years, digital transformation has become critical for organisations wanting to improve their impact, but it’s part of a much bigger picture. For digital programmes to be effective, the organisation and its people often need to evolve too.
Through our experience working with some of the UK’s biggest charities, we’ve developed a deep understanding of social change organisations and their needs. We know what it’s like, for example, when despite efforts to change the culture, it won’t shift in the right direction. Or when capabilities need to be upgraded and there are financial constraints. Our role is to give leaders the support, tools and understanding they need to truly transform their organisations, making sure they’re fit for the future.
We also work directly with individuals and teams to guide them through change. We offer coaching, supported by mentoring from our experts around specific areas of work as needed. Through this approach, we help individuals to set a clear direction, grow their confidence and build positive relationships, so they can overcome barriers and move forward.
Over time, our offer has also evolved: Our approach is now more holistic and adaptable than ever before. The Kivo network has grown as a result, and we want to help.
Our Values
Curiosity:
We energetically explore new ideas and concepts. With a thirst for knowledge and comfort with complexity, we listen and observe to help others unpick barriers to changes.
Trust:
It is only through authentic relationships, built on trust, that we can make change happen. We believe that everyone is doing the best they can.
Empathy:
No two people, no two teams, no two organisations are the same. We embrace uniqueness and differences, to create true connections with others.
See us working together?
How we work
Our founder, Kelly, works with organisations to understand the best approach to meet your needs. As and when required, she will then reach into the network, made up of strategists with different specialisms, each with a deep understanding of organisational behaviours and complexity. This approach allows us to be flexible, offering the right skills and services to suit your individual or organisational needs.
As your partner, we act as an extension of your in-house team, collaborating and sharing our full knowledge and expertise. We operate in a way that’s non-hierarchical and autonomous, bringing energy, personality and realism to every project.
The Kivo Network
Transformation strategist & consultant
Kelly Southcott
Business Architect and Change Lead
Paul Kempt
Strategic Fundraising & Marketing Consultant
Poppy Naylor
Change Management Guru
Vicky Black
Digital Product Manager
Angela Baggie
Executive Coach and Transformational Leader
David Alcock
Brand Development and Brand Management
Guy Abraham
Transformation strategist & consultant
Kelly Southcott
“I’ve worked in change management for 15 years now, and learnt many valuable lessons.
I am creative, analytical and resilient, and in my element working with change leaders to help them to evolve their organisations. I enjoy working with people to maximise the incredible opportunities that the digital era brings, whilst remaining mindful of the less desirable impacts of the external change we’re experiencing.
I’m structured and methodological when that fits, but I can take or leave traditional methodologies – I know them well enough to know that many are outdated! – and prefer to work with what I’ve learnt to build a fresh, tailored approach every time.”
Business Architect and Change Lead
Paul Kempt
Paul is an analytical, engaging, forward-thinking facilitator. He is technically astute, and possesses a natural talent for bringing people together. He has been working in change for over a decade across commercial and not for profit sectors, and is one of the leading figures in change management in the UK.
His passions are: travel, his family, language.
He’s at his best when: there’s a difficult problem to solve
He can help if you need to: Bring people and technology together to deliver.
Strategic Fundraising & Marketing Consultant
Poppy Naylor
Poppy is a senior fundraising and marketing strategist. She’s a strong, strategic leader with a knack for spotting new and emerging opportunities. Poppy spent 15 years at Cancer Research UK where she re-energised mature campaigns like Race for Life, and launched brand new high-profile campaigns like Stand Up To Cancer. Poppy now works as an independent consultant for Unicef UK, Macmillan Cancer Support and Save the Children.
Her passions are: Spending time with her young son and husband, coffee, sausage dogs, and exploring the Cornish coast.
She’s at her best when: Given a problem to solve or challenge to unpick.
She can help if: you need to improve your fundraising or marketing performance.
Change Management Guru
Vicky Black
Vicky has been working in Change Management for over a decade, and has driven a number of successful transformations. She possesses endless enthusiasm and empathy, an engaging personality, and great stakeholder skills. Vicky has played a key role in implementing and embedding successful transformations in charity, government and police organisations. She is currently a management consultant and plays a key role in creating and testing Kivo methodology and approaches.
Her passions are: People, Simplicity & Food
She’s at her best when: She’s well-fed
She can help if you need to: Find a nice restaurant or deliver successful IT, Digital or Service transformation.
Digital Product Manager
Angela Baggie
Angela is a diverse and multi-talented product manager, with a strong track record in delivering against the odds. Extremely personable, Angela is a supportive and nurturing leader, that keeps people and quality on the agenda. She brings a mix of commercial and charity experience across digital change programmes
She’s at her best when: She’s helping others.
She can help if you need to: Build a new product into your portfolio.
Executive Coach and Transformational Leader
David Alcock
David delivers strategic growth and business benefits on time, budget and scope, through well-practiced project and programme management. He is well versed in client-focused delivery and highly experienced at working at the interface between the private, public and charity sectors.
His passions are: supporting people to achieve their goals, personally through coaching or organisationally through well-planned delivery.
He’s at his best when: given a challenge.
He can help you if you need to: get something done.
Brand Development and Brand Management
Guy Abraham
Guy is a curious Brand Manager challenging to be more pirate.
He brings with him a wealth of experience in global brand development, brand management, brand building and marketing that spans across the charity/ NGO sector with the likes of Oxfam and Save the Children, where he spearheaded their global rebrand in 120 countries.
Guy has worked at WPP branding agencies with clients from multiple categories including General Electric, the Football Association (FA), the Azerbaijan Tourism where he developed the destination brand and many more. He currently works at what3words, one of the most talked about startups in the UK as a Marketing Manager.
His passions are: Cooking, boxing, trip hop, travelling India and making the world of communication a better place.
He’s at his best when: Being in a room full of people. It’s what gives him energy!
Can help if you need: Support on brand development, re-brands/ refreshes, brand evolutions and culture initiatives.She brings a mix of commercial and charity experience across digital change programmes
Our Clients
Linda McBain
, Save the Children UK
Karl Hoods
, Save the Children UK
Kivo have been considered part of the team at Save the Children, leading across organisational, technology and process change, whilst ensuring the internal team has the capability and capacity to take further phases of the transformation forward.
Jennifer Willis
, Kings College London
Kivo’s recommendations proved to be effective and helped me to embed the positive changes needed to transition us from a good team to a high performing team, with minimal impact on our ability to deliver business as usual through the change.
Claire Rowney
, Save the Children UK
Kivo take the time and trouble to understand what is unique about us, and deliver solutions that consider both what we are trying to achieve and how to make it happen in a way that really works.
Cait Allen
, Wessex Cancer Trust
Kelly and I have worked together previously on an organisational redesign and relocation. Kelly impressed me with broad range of skills. She was highly adaptable in an ever-changing environment and circumstances. Kelly is a skilled communicator and combines this with careful forward planning to ensure all details are covered.
Anthony Newman
, Cancer Research UK
Kivo come with the rare ability to see the bigger picture without falling into the typical role of ‘consultancy’. They stand by their ethos of putting people before their own profit and will do all they can to ensure you maximise your investments into organisational change.