Every single one of us is riding the pixelated wave. Our new behaviours are often second nature before we’ve even come to realise we’ve changed! As individuals, this shift is easy. It’s exciting, it opens up a world of opportunities, yes we have our concerns, but it’s easier to be in than out. And, it’s fun.
Organisations born before the digital revolution need more than intuitive design, innovative ways to pay and nanotechnology to change. As organisations, we need to affect change amongst tens, hundreds, thousands, sometimes millions of people, in order to affect change in the centre.
This is where we can help.
We work with you to understand the change you need and how to make it. Organisations are all complex animals, so creativity is key. We'll help you design the approach to fit your culture.
In the meantime, here are some ideas...
We help you to understand what's working well and where you need to put your focus to ensure you’re delivering an experience that has an impact.
We'll work with you to identify what’s holding you back, and how building internal capabilities can unlock new opportunities.
Working with you and your team, draw out your unique and compelling vision for change. We’ll define the drivers behind the change, dive into your organisational strategy and consider the opportunities that data, technology and digital-channels bring.
We can support you in preparing to lead your organisation, and yourselves, through an essential and exciting transformation.
We can help you to get accountability right up front, and we can bring people together as one team, which will be crucial to your success.
Leaders will often be expected to understand all manner of things (including technology, organisational and behavioural psychology, digital anthropology, and the Agile methodology) which they often, understandably, don’t (yet).
Do you know how this change is going to impact your people, their performance, their experience and their productivity? Do you know if your leadership team will have to change the way it does things? What about your customers? What about your partners? What about you? Will *you* need to change?
Do you already have the people and skills you’ll need in this new world, or do you need to think about building new capabilities?
Do you need to change old behaviours and thinking in new ways? Do you need people to think differently?
Do people just need to learn new tools, or do they need to do things differently?
Do you know which teams this change is going to be especially challenging for?
Change can be challenging for all of us.
We work with change leaders to help them to identify and understand resistance and how to address it, whilst helping them to address their own response to change and provide the leadership that will get results.
We work with teams that are responsible for driving change, to help them overcome internal and external obstacles and be successful.
We can help you by facilitating totally bespoke workshops to help teams realign to a set of common shared objectives and create effective strategies for dealing with challenges.
Kivo’s vision is to bring people and organisations closer together to deliver sustainable change across not for profit organisations, in an increasingly digital world.
Kelly Southcott, is an independent transformational change consultant, that founded Kivo to bring people together to help charities make a difference without having to rely on expensive models that don't suit the sector.
Transformation strategist & consultant
“I am creative, analytical and resilient, and in my element working with change leaders to help them to evolve their organisations with the times. I enjoy working with people to maximise the incredible opportunities that the digital era brings, whilst remaining mindful of the less desirable impacts of the external change we’re experiencing.
“Behaviours aren’t easy to change, but we can - and do - change all the time. In an organisational or group context, the challenge lies in changing even when the culture won't, and shifting capabilities within financial constraints.
“I’ve worked in change management for 15 years now, and learnt many valuable lessons.
“I’m structured and methodological when that fits, but I can take or leave traditional methodologies - I know them well enough to know that many are outdated! - and prefer to work with what I’ve learnt to build a fresh, tailored, approach every time.”
Knowledgeable, Independent, Versatile, Optimistic consultants, who believe that:
The Kivo Network are people who have worked together and want to again. We share what we learn, what we think, and who we know, to maximise opportunities for the sector.
We’re not an agency. We're just independent consultants that are passionate about making change.
If you're interested in learning more, just get in touch.
Change Management Guru
Vicky put to V in Kivo when she and Kelly were sat by Regents Canal, thinking up about ways they could work together to help the charity sector pick up the pace of change.
She's been working in Change Management for over a decade with a series of successes that are due to her endless enthusiasm, energy, empathy, openness, engaging personality and stakeholder skills. Vicky’s played a key role in implementing and embedding smooth successful transformations in charity, government and police organisations. She’s currently a management consultant and plays a key role in creating and testing Kivo methodology and approaches.
Her passions are: People, Simplicity & Food
She's at her best when: She’s well fed
She can help if you need to: Find a nice restaurant or deliver successful IT, Digital or Service transformation
Agile Change Leader and Implementor
Ky is an amazing Agile Programme Manager that has an enviable ability to gain confidence and understanding around technical change at all levels. A strong believer in motivating and developing teams to create an environment that is enthusiastic and professional, he uses humour and skill to make the impossible look easy.
Ky is currently supporting Save the Children UK as an Agile consultant for their CRM change programme. Previously he drove Save the Children’s new website to victory through the leadership of the amazing scrum teams, and prior to that has an amazing track record of successful implementations.
His passions are: Learning, making, teaching, mentoring
He’s at his best when: Working with an eager team irrespective of challenge/technology, or simply pun-ishing people with dad jokes!
He can help if you need to: Break down a problem, procure the impossible, solve the intriguing or need feeding!
Business Architect and Change Lead
Paul is an analytical, engaging, forward-thinking facilitator. He is technically astute and brings people together effortlessly.
He has been working in change for over a decade across commercial and not for profit sectors and is top of his game.
His passions are: travel, his family, language.
He’s at his best when: there’s a difficult problem to solve
He can help if you need to: Bring people and technology together to deliver amazing new things
Executive Coach and Transformational Leader
David delivers strategic growth and business benefits on time, budget and scope, through well practiced project and programme management.
He is well versed in client focused delivery and highly experienced at working at the interface between the private, public and charity sectors.
His passions are: supporting people to achieve their goals, personally through coaching or organisationally through well planned delivery.
He’s at his best when: given a challenge.
He can help you if you need to: get something done.
Creative Direction and Digital Experience
Kelly is a creative director and user experience whizz with an incredible eye for design. She helps people deliver their strategy through their online presence, and bring their brand to life. Currently working with charity and commercial clients across UK and US.
On this multi-million pound marketing transformation, I was responsible for business change, engagement and training. When I joined the programme was already underway. We knew that the programme was going to impact at lot of people, but we didn’t know who or how...
The digital transformation at Save the Children UK sought to transform the supporter experience through a user-first experience a global collaboration powered by Adobe Marketing Cloud technologies. We were brought in to support programme management and organisational change...
We came on-board to lead change and reenergise the digital transformation programme. It had made fantastic progress but was starting to lose momentum as people and technology elements intertwined. The programme, which included the transformation of the team to be sector-leading in capability, had multi-million expected benefits and was high profile and high risk....
British Red Cross was embarking on a Digital Change Programme, involving the redesign and rebuild of the website. Changes to the digital offering would impact across Supporters, Services Users, Beneficiaries and Volunteers.Fundraising teams wanted to ensure they were in a position to drive the direction of the programme, so they sought the support of Kivo...
The new Head of Supporter Operations brought us in to facilitate the design of a shared vision across services, an operating model and change plan, all aimed at ensuring supporters and internal consumers were at the heart of data operations and decision-making....
Director of Digital, Save The Children UK
Associate Director of Finance, King College
Executive Director of Fundraising & Marketing, Save the Children UK
Director of Brand, Marketing & Communications, Cancer Research UK
Chief Information Officer, Save The Children UK
CEO, Wessex Cancer Trust