Team vision and coaching, Kings College

The new Head of Supporter Operations brought us in to facilitate the design of a shared vision across services, an operating model and change plan, all aimed at ensuring supporters and internal consumers were at the heart of data operations and decision-making.

Kelly interviewed each of the team members for get an understanding of the current state and how people were feeling after a recent restructure. Using these insights, which highlighted the great work the Head had already done, Kelly made recommendations on teams design and how best to engage the team going forwards.

Finally, Kelly worked with the Head of Service on an improvement plan for ways of working, calling out the elements of the vision that would require the most focus and suggesting interventions and approaches to get the most out of the team capabilities.