Expectations of an excellent digital experience were growing by the day. With more and more people engaging with charities via social and the shift to online giving gathering pace. However, Save the Children UK was still operating in a largely traditional, off-line way and disconnected way. We led the digital transformation that shifted Save the Children UK to agile ways of working, market leading technologies and a stunning user-driven online experience.
Having merged from two legacy organisations, Cancer Research UK was operating through multiple legacy process and teams, each marketing and managing supporter relationships differently. This game-changing programme say the introduction of a consistent way of marketing with supporters based upon their expectations, through the introduction of new teams, processes and technologies.
The Digital Transformation Programme, which included the re-design of the team to be sector-leading in capability, led to significant financial benefits and award winning user experiences.
British Red Cross was embarking on a Digital Change Programme, involving the redesign and rebuild of the website. We helped Fundraising teams ensure they were in a position to drive the direction of the programme through a strategic and user-led approach to design.
The new Head of Supporter Operations brought us in to facilitate the design of a shared vision across services, an operating model and change plan, all aimed at ensuring supporters and internal consumers were at the heart of data operations and decision-making.